Having trouble with the website? Check out the FAQ for answers to some commonly asked questions. If you can't find the answer you're looking for, our customer service representatives are happy to help.
You may contact us by phone seven days a week from 7 a.m. - 1 a.m. EST at 1-888-524-7215 or email us.
Is my transaction safe, when I place my order?
Will my seats be together?
Are my tickets authentic and legitimate?
What is the Ticket Guarantee?
Can I make last minute orders on the day of the event?
Where can I read your site terms and policies?
Why cant I buy a single ticket?
What happens if I lose my tickets?
Why are the tickets price above face value?
Why are the prices different on the tickets since last time I looked?
What is the Service Fee charge?
How do I track my order?
Why is there someone elseâ€™s name on my ticket?
What if my event is postponed?
What if my event is permanently cancelled?
Buying tickets from StubOnline.com is 100% safe. Any transaction you make is both private and protected. All your personal information will be handled confidentially and securely using 128-bit SSL (Secure Sockets Layer) encryption. Our secure website encrypts all of your personal information including credit or debit card numbers, name and address.
Tickets are guaranteed to be together, unless it is clearly mention on the ticket listing notes that the seats are split. You can see the notes by placing your mouse over Note icon on the ticket listings.
Tickets on our website are only sold from the highest quality and most reputable sources. We guarantee that you will receive authentic tickets that are valid for entry.
StubOnline.com provides our customers a guarantee that each tickets purchased through us will be authentic and legitimate tickets. All the tickets will be delivered on time. If events is rescheduled, your tickets will still be valid. If an event is permanenty cancelled and not rescheduled, we will refund your money.
Yes, you can make last minute orders with StubOnline.com. However, this will require some extra effort on our part, so we recommend that you give us a call for these last minute orders on (866) 459-9233, so that we can fulfill your request.
Ticket brokers work hard to find tickets for all of your favorite events and shows. Many of these ticket brokers are not able to sell single tickets because that would leave them with an odd number of tickets which is more difficult to sell. However, for almost all events there are ticket brokers that have single tickets available. If you have questions, please call our ticket representatives and they will be happy to help you find tickets that fit what you are looking for.
Once you received your tickets, it should be stored in safe place until the day of event. As most of the tickets cannot be re-printed. You can try to contact the seller to see if anything can be done, but most of the time they will not be able to provide you with replacement tickets.
Many times the ticket prices will be above face value, which is known as â€œmarket value.â€ Ticket brokers work hard and endure several expenses to secure these tickets for you; the price reflects these added costs, research, and efforts made by them.
The market value on tickets will change from day to day, depending on many factors regarding the game or show. It is suggested that you purchase your tickets at the earliest date possible in order to avoid increased ticket prices.
The Service Fee reflects the cost of obtaining the premium, hard to find, or sold-out tickets. It also helps us to recover some of the costs associated with processing payments as well as guaranteeing that every ticket on the site is authentic.
All orders processed will be shipped directly from the broker to you via FedEx. We try to assure that all ticket orders will be processed and shipments made on the same day, but this is not always possible due to broker scheduling. Once your tickets are shipped, you will receive an email with your FedEx tracking codes. We guarantee that you will receive your ticket in time for the event. If you have a shipment questions, we encourage you to contact the broker directly. Their contact information can be found in the confirmation email sent to you when the order was placed.
The name on the ticket is likely that of the ticket seller you purchased the tickets from on our website. These tickets are still completely legitimate, and you will have no problem getting into the event with them.
If an event is postponed, you will not need new tickets for rescheduled events. Your ticket seller will contact you if you need to do anything special. If the event is permanently cancelled, you will receive a refund. If this happens, please contact us and we would be happy to help you request the refund.
If an event is permanenty cancelled and not rescheduled, we will refund your money. The process is simple, just contact the ticket broker that is listed on your receipt and they will issue a refund for the tickets.